Arculus® FAQs

Which cryptocurrencies can I swap/send/receive in the Arculus Wallet?

To find the most up-to-date list of supported coins and blockchains, visit the coin support page.

What do I do if my Arculus Card is lost or stolen?

If lost or stolen, please purchase a new Arculus Card and use your recovery passphrase to recover your wallet on your phone (or other mobile device).

It’s important to note that because Arculus uses three-factor authentication, even if someone did steal your card, they wouldn’t be able access your crypto without also having your PIN and biometric information. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands.

How many wallets can I use with one Arculus Card?

Right now, one wallet and one card will work together.

What do I do if my phone is lost or stolen?

Losing your phone is always a pain and can induce anxiety. The good news is that when you use Arculus to store your private keys, even if your phone is lost or stolen, no one will be able to access your crypto. Because Arculus uses 3-factor authentication, you need your PIN, biometric and Arculus Card to access your crypto. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands.

Here are the steps to take if you need to Restore your Wallet to a new phone (or other mobile device):

  1. Open the Arculus App on your new phone.

  2. Tap “Get Started.”

  3. Hold the Arculus Card to the back of the phone (or other mobile device) as instructed.

  4. Select “Restore Wallet.”

  5. Create a 6-digit PIN.

    Note: Recovering a wallet and creating a new PIN during the restore phase will overwrite any previous PIN associated with the Arculus Card, so the PIN for all devices will be the most recent PIN created.

  6. Confirm 6-digit PIN.

  7. Type in the 12 or 24 word secret passphrase (Note: should be all lowercase) and hit “Restore.”

  8. As directed, hold the Arculus Card against the back of your phone (or other mobile device), and allow a few moments for the process to complete. Please refrain from removing the Arculus Card from the device during this time.

  9. Click “Get Started” / “Go to the Home Screen.

  10. Your Arculus Wallet is now restored

How can I receive cryptocurrency on my Arculus App?

  1. In the Arculus App, go to “Wallet,” click on the desired cryptocurrency to receive.
  2. Click “Receive.”
  3. Allow the sender to scan your QR code, or, click “Copy” to copy address to clipboard, or, click “Share” button to send address/QR code through a variety of platforms.
  4. Transaction can be seen in “History” once cryptocurrency is received.

How many different cryptocurrency accounts can my Arculus Card hold?

Your Arculus Card can hold and manage multiple accounts of different cryptocurrencies. Given its 512KB NVM chip memory, your Arculus Card can hold private keys for a large number of cryptocurrency assets.

Which fiat currencies does Arculus support?

Today, the Arculus Cold Storage Wallet supports USD, AUD, CAD, EUR, and GBP.

Are there any fees associated with any transactions in the Arculus Wallet?

Arculus does not charge fees to send or receive cryptocurrency. Fees for “Buy” and “Swap” cryptocurrency transactions are charged by our liquidity partners, OnRamper, Simplex and Changelly, and are clearly displayed when swapping cryptocurrency to cryptocurrency and using fiat currency to buy cryptocurrency.

Does Arculus support sending or receiving crypto over multiple blockchains?

Arculus supports Bitcoin (BTC), Bitcoin Cash (BCH), Ethereum (ETH), Ripple (XRP), Solana (SOL), Cardano (ADA), Litecoin (LTC), Dogecoin (DOGE), Hedera (HBAR), Stellar (XLM), Avalanche-C Chain (AVAX), BNB Smartchain (BSC), Aptos (APT), Polkadot (DOT), Tron (TRX), Cosmos (ATOM), and Osmosis (OSMO). We also support the sending of ERC-20 tokens on the Ethereum blockchain only. But, these are not the only coins we support, please see the full list of supported coins.

How secure is the NFC technology used in the Arculus Card?

The Arculus Card uses the 13.56 MHz frequency to communicate with the mobile device during transactions. The chip is not a simple NTAG chip. It uses a secure element, similar to ones in banking cards and passports. Multiple layers of physical and software security keep your private keys safe.

Does Arculus store recovery phrases like other cold storage wallet brands?

No, Arculus does not store any recovery phrases and we do not have access to the recovery phrase created with your wallet set-up. Because of this, it is imperative to write down your recovery phrase and to keep it in a safe place. If you lose your recovery phrase, we are unable to help you with access.

How do I know if a request for my recovery phrase is from Arculus?

Any request for your recovery phrase should alert you immediately to fraud, as Arculus will never ask for it. We will never ask for your recovery phrase. This means you will never receive a call, an email, or be provided with instructions to share your recovery phrase from an Arculus employee. Beware of bad actors who look to obtain access to your wallet. Any attempt to ask for access to your recovery phrase should be reported immediately to Arculus at

Can I purchase an Arculus Cold Storage Wallet with crypto?

Yes! On the product payment page, you will find BitPay as an option for payment. BitPay is our partner for crypto payments and will allow you to select from multiple different cryptocurrencies to purchase your wallet. For additional BitPay questions, please visit their website to see how it works.

What cryptocurrencies can I use to pay for an Arculus Cold Storage Wallet?

BitPay, our cryptocurrency payments partner, will allow you to purchase cold storage wallet with leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Wrapped Bitcoin (WBTC), Polygon (MATIC), Apecoin (APE), 4 USD-pegged stable coins (DAI, GUSD, USDP, and USDC), and 1 EURO-pegged stablecoin (EUROC).

Can I stake my crypto on the Arculus App?

Yes, we now support Cardando (ADA) staking.

Have Questions?

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