Frequently Asked Questions

If lost or stolen, please purchase a new Arculus Card and use your recovery passphrase to recover your wallet on your phone (or other mobile device).
It’s important to note that because Arculus uses three-factor authentication, even if someone did steal your card, they wouldn’t be to able access your crypto without also having your PIN and biometric information. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands.

Right now, one wallet and one card will work together.

Losing your phone is always a pain and can induce anxiety. The good news is that when you use Arculus to store your private keys, even if your phone is lost or stolen, no one will be able to access your crypto. Because Arculus uses three-factor authentication, you need your PIN, biometric and Arculus Card to access your crypto. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands.

Here are the steps to take if you need to Restore your Arculus Cold Storage Wallet to a new phone (or other mobile device):

1. Open the Arculus App on your new phone.

2. Tap “Get Started.”

3. Hold the Arculus Card to the back of the phone (or other mobile device) as instructed.

4. Select “Restore Wallet.”

5. Create a 6-digit PIN.

   Note: Recovering a wallet and creating a new PIN during the restore phase will overwrite any previous PIN associated with the Arculus Card, so the PIN for all devices will be the most recent PIN created.

6. Confirm 6-digit PIN.

7. Type in the 12 or 24 word secret passphrase (Note: should be all lowercase) and hit “Restore.”

8. As directed, hold the Arculus Card against the back of your phone (or other mobile device), and allow a few moments for the process to complete. Please refrain from removing the Arculus Card from the device during this time.

9. Click “Get Started” / “Go to the Home Screen.

10. Your Arculus Wallet is now restored

1. In the Arculus App, go to “Wallet,” click on the desired cryptocurrency to receive.
2. Click “Receive.”
3. Allow the sender to scan your QR code, or, click “Copy” to copy address to clipboard, or, click “Share” button to send address/QR code through a variety of platforms.
4. Transactions can be seen in “History” once cryptocurrency is received.

Your Arculus Card can hold and manage multiple accounts of different cryptocurrencies. Given its 512KB NVM chip memory, your Arculus Card can hold private keys for a large number of cryptocurrency assets.

Today, the Arculus Cold Storage Wallet supports USD, AUD, CAD, EUR, and GBP.

Arculus supports major cryptocurrencies like Bitcoin (BTC), Ethereum (ETH), and many others. We also support the sending of ERC-20 tokens on the Ethereum blockchain. For a complete list, please see the full list of supported coins.

Arculus does not charge fees to send or receive cryptocurrency. Fees for “Buy”, "Sell" and “Swap” cryptocurrency transactions are charged by our liquidity partners, OnRamper, Transak and Changelly, and are clearly displayed when swapping cryptocurrency to cryptocurrency and using fiat currency to buy cryptocurrency.

The Arculus Card uses the 13.56 MHz frequency to communicate with the mobile device during transactions. The chip is not a simple NTAG chip. It uses a secure element, similar to ones in banking cards and passports. Multiple layers of physical and software security keep your private keys safe.

No, Arculus does not store any recovery phrases and we do not have access to the recovery phrase created with your wallet set-up. Because of this, it is imperative to write down your recovery phrase and to keep it in a safe place. If you lose your recovery phrase, we are unable to help you with access.

Any request for your recovery phrase should alert you immediately to fraud, as Arculus will never ask for your recovery phrase. This means you will never receive a call, an email, or be provided with instructions to share your recovery phrase from an Arculus employee. Beware of bad actors who look to obtain access to your wallet. Any attempt to ask for access to your recovery phrase should be reported immediately to Arculus at support@arculus.co.

BitPay, our cryptocurrency payments partner, will allow you to purchase a cold storage wallet with leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Wrapped Bitcoin (WBTC), Polygon (MATIC), Apecoin (APE), 4 USD-pegged stable coins (DAI, GUSD, USDP, and USDC), and 1 EURO-pegged stablecoin (EUROC).

Yes, we now support Cardano (ADA), Solana (SOL) and Cosmos (ATOM) staking.

To add or remove cards in your Arculus App, follow these steps:

Adding a Card:

1. Tap the settings gear icon in the upper left corner of the screen.
2. Tap 'Manage Cards.'
3. Tap 'Add New Card' at the bottom of the screen.
4. Follow the prompts to tap and hold the card to your phone and either create a new wallet or restore a wallet.

Removing a Card:

1. Tap the settings gear icon in the upper left corner of the screen.
2. Tap 'Manage Cards.'
3. Tap the wallet you would like to delete and confirm the action by using your biometrics or card tap.

For detailed step-by-step instructions, please visit our support page here.