Get the most out of your Arculus Wallet

Follow the steps below to restore your Arculus Wallet using your recovery phrase and Arculus Card.

• Open the Arculus Wallet App on your phone.

• Tap Get Started and accept the Terms & Conditions.

• Tap your Arculus Card to the back of your phone when prompted.

• Select Restore Wallet.

• Create and confirm a 6-digit PIN.

• Enter your 12- or 24-word recovery phrase (all lowercase) and tap Restore.

• Tap your Arculus Card again and keep it there until the process completes (it may take a moment).

• Name your wallet and tap Get Started / Go to Home Screen.

• Go to Manage Assets to enable your currencies, or tap Enable All Assets with a Balance.

See the full guide here.

If the Restore button does not activate, carefully review your recovery phrase for accuracy. All words must be valid BIP-39 terms, entered in lowercase, separated by spaces, and in the correct original order. You can reference the full BIP-39 word list here. Still having issues, find additional troubleshooting suggestions here.

Your crypto isn't showing after a wallet restore? Here's what to check:

1. Enable your assets With quick restore, assets are not enabled by default. Make sure all the tokens and coins you hold are toggled on in your asset list. You can do this by clicking the Settings icon and “enable all” or “enable all with balance.”

2. Re-add any custom tokens If you previously added tokens manually, you'll need to add them again. Double-check that you're using the correct contract address for each one — an incorrect address will show a zero balance

3. Check that you used the right recovery phrase If your wallet shows no assets and no transaction history, the recovery phrase you entered likely belongs to a different wallet. Try restoring again with the correct phrase. Each recovery phrase generates a unique wallet, so even one incorrect word will produce a completely different address.

No, Arculus does not store any recovery phrases and we do not have access to the recovery phrase created with your wallet set-up. Because of this, it is imperative to write down your recovery phrase and to keep it in a safe place. If you lose your recovery phrase, we are unable to help you with access. Review best practices for storing your recovery phrases.

Any request for your recovery phrase should alert you immediately to fraud, as Arculus will never ask for your recovery phrase. This means you will never receive a call, an email, or be provided with instructions to share your recovery phrase from an Arculus employee. Beware of bad actors who look to obtain access to your wallet. Any attempt to ask for access to your recovery phrase should be reported immediately to Arculus at [email protected]

• Arculus takes a different approach from most hardware wallets — it's not a USB stick, touchscreen device, or bulky gadget. It's a slim NFC card that pairs with your phone, so there are no cables or firmware updates to deal with. The card has no battery, which removes many failure points you'd find with USB or Bluetooth-based devices.

• Arculus uses 3-factor authentication: biometric unlock (face/fingerprint) on your phone, a six-digit PIN, and a physical NFC card tap to approve each transaction. rivate keys are protected by a CC EAL6+ secure element chip — a high-grade security certification. Since its 2021 launch, Arculus has not suffered a public hack or major security compromise.

• Arculus supports dozens of major blockchains — like Bitcoin, Ethereum, Polygon, Binance Smart Chain, and XRP — and through EVM networks, it can store thousands of ERC-20 and BEP-20 tokens, covering about 95% of the crypto market cap.

Read the whitepaper. To find the most up-to-date list of supported coins and blockchains, visit the Coin Support Page.

• 3FA—three-factor authentication—is the gold standard of digital security. Instead of relying on a single password or even two credentials, 3FA requires three distinct layers of proof before anyone can access your wallet or approve a transaction:

• Something you have — the Arculus Card

• Something you know — your PIN

• Something you are — your fingerprint or face

• This triple-layer defense doesn't just raise the bar for attackers—it makes unauthorized access nearly impossible.

See the full explanation here.

• Yes. You can use the 12- or 24-word recovery phrase generated by your Arculus Wallet to restore it on other wallet platforms — as long as the other wallet supports the same derivation paths that Arculus uses. Please be aware that if you enter your Arculus wallet recovery phrase outside of Arculus your wallet is no longer protected with 3FA.

See more details.

Losing your phone is always a pain and can induce anxiety. The good news is that when you use Arculus to store your private keys, even if your phone is lost or stolen, no one will be able to access your crypto. Because Arculus uses 3FA, you need your PIN, biometric and Arculus Card to access your crypto. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands. Here are the steps to take if you need to Restore your Arculus Cold Storage Wallet to a new phone (or other mobile device):

1. Open the Arculus App on your new phone.

2. Tap “Get Started.”

3. Hold the Arculus Card to the back of the phone (or other mobile device) as instructed.

4. Select “Restore Wallet.”

5. Create a 6-digit PIN.
   Note: Recovering a wallet and creating a new PIN during the restore phase will overwrite any previous PIN associated with the Arculus Card, so the PIN for all devices will be the most recent PIN created.

6. Confirm 6-digit PIN.

7. Type in the 12 or 24 word secret passphrase (Note: should be all lowercase) and hit “Restore.”

8. As directed, hold the Arculus Card against the back of your phone (or other mobile device), and allow a few moments for the process to complete. Please refrain from removing the Arculus Card from the device during this time.

9. Click “Get Started” / “Go to the Home Screen.

10. Your Arculus Wallet is now restored

If lost or stolen, please purchase a new Arculus Card and use your recovery passphrase to recover your wallet on your phone (or other mobile device). It’s important to note that because Arculus uses three-factor authentication, even if someone did steal your card, they wouldn’t be to able access your crypto without also having your PIN and biometric information. These three factors of authentication act like a vault keeping your private keys, and hence crypto, safe and out of the wrong hands.

Arculus does not charge fees to send or receive cryptocurrency. Fees for "Buy", "Sell" and "Swap" cryptocurrency transactions are charged by our liquidity partners, OnRamper, Transak and Changelly, to name a few, and are clearly displayed when swapping cryptocurrency to cryptocurrency and using fiat currency to buy cryptocurrency.

Need product assistance? Our customer care team is here for you.

You can call, email or submit a support ticket here.

P: 202-807-1406

E: [email protected]

Any request for your recovery phrase should alert you immediately to fraud, as Arculus will never ask for your recovery phrase. This means you will never receive a call, an email, or be provided with instructions to share your recovery phrase from an Arculus employee. Beware of bad actors who look to obtain access to your wallet. Any attempt to ask for access to your recovery phrase should be reported immediately to Arculus at [email protected].

No, Arculus does not store any recovery phrases and we do not have access to the recovery phrase created with your wallet set-up. Because of this, it is imperative to write down your recovery phrase and to keep it in a safe place. If you lose your recovery phrase, we are unable to help you with access.

Your Arculus Cold Storage Wallet is a self-custody wallet. Self-custody wallets do not designate beneficiaries like bank accounts or brokerages do. The only way someone can access your digital assets is if they have access to your digital wallet.

In self‑custody, your private keys are the control, and beneficiaries can only inherit if you plan for access. This means you would have to make sure they can access your Arculus Cold Storage Wallet recovery phrase after death.

Store your recovery phrase safely:

Safe deposit box, fireproof safe, USB drive, encrypted file, etc.

Provide access instructions:

Explain how to access your Arculus Cold Storage Wallets

Provide seed recovery steps

Include step-by-step instructions (beneficiaries may not be technical)

Important To Not Do:

Do NOT email seed phrases to beneficiaries.

Do NOT store a seed phrase unencrypted in the cloud.

Do NOT list your seed phrase directly in a will.

Do NOT assume relatives will recognize a seed phrase or know how to use it.

You can see and export your transaction history from your Arculus Wallet App's History tab. The IRS' FAQ on Virtual Currency Transactions is a good resource to help you determine your tax liability and what you need to file on your tax return. 

There are multiple third-party apps that you could use to retrieve the transaction data associated with your Arculus Wallet addresses. These apps usually require you to input your public wallet address, or your extended public key in the case of BTC/BCH/LTC/DOGE, and they will display all of the past transactions associated with that wallet address. We are not affiliated with any of these and therefore cannot recommend any specifically, but applications such as Koinly, Blockpath, and Cointracker are among those that can be used for this purpose.

You can get your wallet address for any asset by tapping the asset in your wallet and then tapping the 'Receive' button on the asset screen. Copying and pasting that address into one of the applications mentioned above (into the relevant screen within that application's user interface) will allow you to see all of the transactions for that address. For other assets such as BTC, BCH, LTC, and DOGE, you will need your extended public key. You can find this if you tap on the asset(s) in your Arculus Wallet, and on you will see a key icon in the upper right corner of the screen. If you tap on that icon the app will display your extended public key to you. You can then input this into the third party app to get all of the transactions associated with your extended public key.

The Arculus™ Card is available for purchase at www.getarculus.com and on Amazon. You can also purchase an Arculus card on TikTok Shop, Walmart.com and Newegg.com. The Arculus™ Card is $99 plus tax, if applicable. If shipping in the United States, Fedex 2-Day Shipping is free. The Arculus Wallet™ App is available for free download from the Apple app store and Google Play store.

Accepted payment methods

We accept Visa, MasterCard, American Express, Google Pay, Apple Pay and PayPal for the purchase of the Arculus™ Card. We also accept payment using BitCoin through our Bitpay payment integration. Learn More.

Arculus does not charge fees to send or receive cryptocurrency. However, just like with any crypto transfer across any network, there are blockchain transfer fees that apply. These are not paid to Arculus. You can adjust the speed of your transaction on the send screen by tapping on the fee settings (gear icon) and then selecting the speed of transaction. Faster transactions tend to incur higher fees compared to slower transactions. Please visit the support page for additional details.

Returns for refund are accepted within 15 days from the original delivery date. Please refer to the Terms and Conditions to review the complete Return Policy. If you used the Arculus card to create a wallet and have assets held in that wallet, please "wipe" the card before returning to us. To wipe the card, please follow these instructions:

1. Send all of the assets held in your Arculus Wallet to another wallet platform or exchange using the "Send" feature.

2. Uninstall/reinstall your Arculus mobile app from your phone.

3. Hold the Arculus card to your phone and "Create a New Wallet" using the Arculus mobile app. Once that new wallet is created, the private keys from your original wallet will be over-written in the card.

4. You can now return the Arculus card to us with an empty wallet

Please contact Customer Support to begin that process and receive a return label if your shipping address is within the United States. Attach this label to your package when returning your Arculus™ Card. Once received, we will issue a refund.

Please note that for International orders, we do not refund shipping fees, duties or taxes. We will only refund the cost of the Arculus card. You will also be responsible for paying any shipping fees associated with the return of the Arculus card to us.

Please visit the support page for additional details.

Arculus™ ships United States orders via FedEx 2-Day Delivery. You will receive a shipping confirmation email as soon as your order ships. There may be a delay of 1-2 business days between order and shipment. If you have additional questions about tracking, please reach out to our Support team.

For International orders, you may select your carrier (DHL or Fedex) and the speed of shipment. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

Please visit the support page for additional details.

Yes, as of January 31, 2024, we now ship outside of the United States to most countries in the world. We do not ship to Russia, Iran, China, Democratic Republic of Congo, Libya, Somalia, Afghanistan, North Korea, Syria, Andorra, Cuba and Ukraine.

For our International customers, transparent duties, taxes and shipping options with delivery estimates are available at checkout. Duties and taxes will be calculated according to your country's regulations at checkout.

Please visit the support page for additional details.

Once your order has been placed, you will receive an order confirmation, followed by a shipping confirmation email once your Arculus™ Card ships. When your card arrives, follow the Getting Started instructions in the Arculus Wallet™ App to set up your wallet, create your PIN, and securely write down your recovery phrase.

Visit the Getting Started page for additional details.